Company
Contact.
Threema or email — whichever you prefer. For order questions, please allow 5 business days from the day you ordered before getting in touch.
- Threema
- 8S58D987
- [email protected]
- Community
- Helios chat →
- Status
- status.helioslabs.is
Before you write
Getting the fastest answer
A few details help us sort your message first time.
Include your order number (it starts with HL) for anything about an existing order: payment, tracking or a missing item. For payment questions, add the transaction ID from your wallet so we can find it on-chain.
Many questions are already answered in the FAQ, and the crypto guide covers paying for the first time. We reply to every message by email.
