Common questions.

Every order is paid in crypto. At checkout pick the coin you hold (Bitcoin, Litecoin, Ethereum, USDT on ERC-20, Solana, BNB or Dogecoin) and you’ll get the exact amount, our wallet address and a QR code. Send the payment, then paste your transaction hash on the order page so we can match it.

Yes. The crypto guide walks you from a bank card to a paid order in four steps. Most people are done in about ten minutes. Litecoin is usually the cheapest and fastest to send.

The crypto amount is locked for 60 minutes from checkout so price swings don’t affect you. If the window passes, open your order page and we’ll re-quote it at the current rate.

Orders over A$1,000 get an automatic 5% bonus taken off at checkout. Many products also have lower per-unit pricing when you buy a larger pack. Discount codes, when we run them, go out to the newsletter first.

Email [email protected] with your order number and transaction hash. If you underpaid we’ll tell you the balance to send; if you overpaid we’ll refund the difference to the wallet it came from or credit your next order.

Everything ships domestically from within Australia, to any Australian address or parcel locker. We don’t ship internationally.

A flat A$20 per order, Australia-wide. Orders over A$500 ship free.

Orders are dispatched within 24 hours of your payment confirming on-chain (weekends excluded). Typical delivery is 2–7 business days depending on where you are.

Yes. Parcels are plain, with no branding, product names or anything that says what’s inside. The sender name is generic.

Always. As soon as your order ships we email the tracking number and carrier, and it also appears on your order page and in your account.

Every order is tracked. If it stalls or is lost in transit we will reship it once. Contact us with your order number and we’ll sort it.

Every compound is sent to Janoshik Analytical for independent HPLC testing. Each result is published on our lab results page with its own verification key, which you can check on Janoshik’s site yourself.

Use bacteriostatic water and our peptide calculator. Enter the vial strength, how much water you’ll add and your dose, and it tells you exactly how many units to draw.

Keep unopened lyophilised peptides cool, dry and out of light; a fridge is ideal for longer storage. Once reconstituted, keep them refrigerated and use them within the timeframe on the product page.

No. All Helios Labs products are sold for laboratory research use only and are not for human consumption.

No, you can check out as a guest. An account lets you see every order, its payment status and tracking in one place.

Email us before your payment confirms and we can change the address or items, or cancel it. Once an order has shipped it can’t be changed.

All sales are final and we can’t accept returns once an order has shipped. If something arrives damaged or incorrect, email [email protected] with photos and we’ll make it right. See the returns policy.

Email [email protected] or message us on Threema from the contact page. For order questions, please allow 5 business days from the day you ordered before getting in touch, since most questions are answered by tracking.